Frequently Asked Questions & Need to Know
Last Updated: 5 May 2020
Due to the latest government advice, we have had to cancel all activity at LPW until June at the earliest and it is unlikely that normal activity will resume before July.
Because LPW is a Charity that earns a significant amount of our income through the provision of printmaking activity, we are now making use of the government’s Coronavirus Job Retention Scheme.
From 8 May, the following members of staff will be on furlough leave:
We look forward to the time when we are able to work together as a team again.
COVID-19 EXIT STRATEGY SURVEY
Help us plan for the future by completing this short survey.
We’re currently working on how we can adapt when the current restrictions are lifted. This short survey only takes 4 minutes to complete and will really help us to plan for our future in these unprecedented times. It has been designed to give our audiences the chance to let us know your concerns are so we can work together to address them when we reopen. We really appreciate your input.
INFORMATION FOR MEMBERS
I am an LPW Member, when can I have access to the Studio?
In order to put everyone’s health at the forefront, and in line with the Government’s request to limit all travel to essential journeys, the Studio is not currently being staffed. We are monitoring the advice and will contact all Members via email or post as soon as we are able to reopen the Studio. You might want to follow our Social Media (Facebook, Twitter and Instagram) as we will post news updates via these channels, as well as updating this document on our website.
I am an LPW Member and my membership will expire before July…
We understand this is a very challenging time, but your continued support would be greatly appreciated. Please bear in mind that we are a Charity (no. 1025337) and whilst grants cover 36% of our core running costs, the majority of our expenses are covered through earned income and donations. Regarding Membership renewals, you can either:
• Renew your Membership as normal and support LPW, ensuring we are in a good position to reopen as soon as it becomes possible
• Put your membership renewal on hold for now, and if you pay within one month of the Studio reopening you can remain at your current annual fee of £55/£45 (as appropriate)
• Lapse your membership and re-join at a later date. However you would then need to pay the current new Member annual fee of £65.
Can I still purchase printmaking supplies?
Please see the question regarding access to the Studio. When the strict travel restrictions are lifted and staff are able to return to the Studio we will be able to post out materials again.
INFORMATION FOR COURSE PARTICIPANTS
I am booked onto a course between now – June 2020…
All courses during this time have now been postponed to keep people safe. We have contacted all participants and will continue to keep in touch with updates. Please bear in mind that we are a Charity (no. 1025337) and whilst grants cover 36% of our core running costs, the majority of our expenses are covered through earned income and donations.
Course participants have the options to:
• Attend the postponed course (dates will be provided once we have further information from the government)
• Rebook onto a different course in the future
• Donate all or part of the workshop cost to LPW
• Request a refund
Please Note: requests can only be made after the postponed date has been announced, and can only be processed once staff are able to access LPW. We apologise for any delay and really appreciate your support at this time.
I have booked onto a course that starts on or after 1 July 2020…
We are provisionally planning to open the Studio in early July with social distancing procedures and extra cleaning measures in place. We will continue to monitor the situation week by week and we will keep you posted via email and our website.
I would like to book onto a course that has been advertised…
Our online shop is now closed whilst we monitor the situation. If you would like to book onto any of our scheduled courses, please email Kezia on email@example.com. We will then be able to let you know when booking re-opens and advise you of the new course date.
INFORMATION FOR TUTORS
I am a Tutor delivering a course between now and 30 June…
Kate Da’Casto will be in touch with you to discuss if we are able to postpone the course and to pencil in a possible alternative date for late Summer – Autumn. We are keen to support freelance artists and our funders are supportive of this, so we will endeavour to postpone courses rather than cancel them wherever possible.
I am a Tutor delivering a course that starts on or after 1 July 2020…
It is currently too early for us to determine what the situation will be in July, but we will be monitoring the situation week by week and we will keep you posted.
INFORMATION FOR ARTISTS
I submitted work for Small Print International 6 …
The judging has been postponed and we now hope that selection will now take place in August. We are therefore inviting artists who were unable to post their submissions before Lockdown, to send us your work to arrive at LPW during July.
Please note that if you have posted your application to us and have not received an email acknowledgement, please email firstname.lastname@example.org with the details.
Please sign up to our e-newsletter, The Scoop or connect via our social media (Facebook, Twitter and Instagram) to receive updates.
I applied for a stall at the Leicester Print Fair…
Thank you to everyone who has applied to take part in our second Leicester Print Fair. We really appreciate it, especially at this difficult time. To both safeguard everyone’s health and to ensure we can promote Leicester Print Fair to the best of our ability, we have decided to postpone the event. Because our first event was such a great success, we are aiming to reschedule the second Print Fair as part of our annual celebration of all things print, which takes place in November, and Nov 2020 will be our fifth year in our new venue, so an extra special occasion. We will of course be mindful of any public health guidance issued nearer time. We hope to select Leicester Print Fair artists in June and will be in touch with all artists that have applied with updates as soon as we have them.
I would like to discuss workshops with my school when LPW reopens…
If you would like to arrange or discuss a future workshop for your school / university / college please email Kate Da’Casto on email@example.com and she will be in touch as soon as the staff return to work.
I would like to arrange some bespoke learning for myself, my family or a group of friends or colleagues, a group or a business when LPW reopens…
If you would like to arrange or discuss a future bespoke workshop / party / team building activity please email Kate Da’Casto on firstname.lastname@example.org and she will be in touch as soon as the staff return to work.
I would like to make a donation to support Leicester Print Workshop…
We are a Charity (no 1025337) and we rely on donations, even more so in these unprecedented times. If you want to support LPW you can make a one off donation or sign up to send us regular donations via Donate. Your donation will really help LPW, by providing security and certainty and enable us to keep the Studio open in the long term. Every penny we receive is spent carefully, ensuring we continue to make printmaking as accessible and affordable as possible for everyone, from new learners to experienced artists.
Will LPW vouchers be extended?
We want everyone who has been given an LPW voucher to be able to enjoy their experience, so we are extending all Voucher expiry dates by 4 months. Please do bear in mind that if you are using the Voucher to purchase a place on a course, the course does not have to be taken within the expiry date, just booked.
I am a supplier and am awaiting payment for good/services…
While our office is closed please email invoices to email@example.com, with a clear explanation of what the invoice is for.
I have a general enquiry…
Please send any general enquires to Katharine Brown: firstname.lastname@example.org and she will be in touch as soon as the staff return to work. Please contact the Director, Yasmin Canvin on email@example.com with any urgent enquiries. Please also continue to use our postal address. Staff will be responding to post once the travel restrictions have been lifted.
Thank you very much for your patience and support at this difficult time and we wish you all the best over the forthcoming weeks.
LPW Staff and Trustees